Privacy Policy

Introduction
Flowers & Gifts by Luna ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store and share your information when you visit our website or place an order, as well as the rights you have regarding your data. By using our website or placing an order, you consent to the practices described in this policy.

1. Information We Collect
We may collect the following personal information from you when you: place an order, register, subscribe to marketing communications, contact us, or otherwise interact with our site:

Full name

Billing and/or shipping address

Email address

Phone number

Payment information (processed securely through payment providers such as Stripe or PayPal)

Order details (products ordered, delivery or pickup preference, order date, etc.)

Automatically collected data such as IP address, browser type, device information, and tracking/cookie data (if cookies/trackers are allowed)

2. How We Use Your Information
We use your information for the following purposes:

To process and fulfill your orders (prepare arrangements, schedule delivery or pickup)

To contact you regarding your order: confirmations, invoices, delivery or pickup notifications — via email, SMS, WhatsApp or phone

To provide customer support (answer inquiries, manage special requests, etc.)

For record-keeping in our CRM (order history, accounting, customer management)

To send marketing communications (promotions, offers) only if you have opted in — you may opt out at any time

To analyze website usage and improve our services, website performance, and marketing (via cookies, analytics, and tracking pixels)

3. Cookies, Tracking & Analytics
Our website uses cookies and similar tracking technologies (for example, Facebook Pixel, TikTok Pixel, Google Analytics) to collect information about how you use the site. The purposes include:

Improving website functionality and user experience

Understanding site traffic, user behavior, and popular products/pages

Running marketing and advertising campaigns, including targeted ads or retargeting

By using our website, you consent to our use of cookies and tracking technologies. You can disable or block cookies in your browser settings; however, this may affect certain features or performance of the website.

4. Children’s Privacy
This website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has submitted personal information to us, please contact us (using the contact details below) so we can request deletion of that information.

5. Data Security & Storage
We store your personal data securely in our CRM system. We implement reasonable technical and administrative measures to protect against unauthorized access, disclosure, alteration, or destruction of your data. We do not sell your personal information to third parties. We only share your data with third-party service providers strictly necessary to process orders or deliver services (e.g. payment processors, delivery partners).

6. Your Rights
You have the right to:

request access to your personal data we hold

request correction or update of your personal data

request deletion of your personal data (subject to valid business/record-keeping requirements)

opt out of marketing communications at any time

To exercise any of these rights, you may contact us using the information below.

7. Contact Information
If you have any questions or concerns about this Privacy Policy or want to request access, correction, or deletion of your data, you may contact us at:

Address: 3377 Hill Pond Dr NE, Buford, GA 30519, USA
Email: [email protected]
Phone: (470) 213-1976

8. Applicability to Visitors Outside Georgia or Other Jurisdictions
Although our business is located in Georgia, USA, our website is accessible nationwide and possibly internationally. This Privacy Policy applies to all users, regardless of their location. If you are located outside Georgia, please note that local laws of your state or country could apply, and you may have additional rights.

9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective as of the “Last updated” date above. We encourage you to periodically review this page to stay informed of how we handle and protect your information.